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PissedConsumer Reviews Categories search button Media E-commerce Auctions and Marketplaces Footwear and Clothing Games and Movies Financial Services Transportation and Logistics Companies search button Temu Garena Free Fire Google Amazon Afterpay WhatsApp Instagram search button For Business Login Home Dealers CarMax 1445 Updated on 05/08/2024 CarMax www.carmax.com 1.9 out of 5 515 rated reviews 1.9 515 rated reviews | Is this your business? What is your customer experience with CarMax? Submit review Advertisements CarMax Overview The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users. CarMax has 1.9 star rating based on 515 customer reviews. Consumers are mostly dissatisfied. 10% of users would likely recommend CarMax to a friend or colleague. Rating Distribution Pros: Selection of cars, Variety of cars, Friendly. Cons: Customer service, Service manager, Car histories. View full overview › CarMax Overview The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users. CarMax has 1.9 star rating based on 515 customer reviews. Consumers are mostly dissatisfied. 10% of users would likely recommend CarMax to a friend or colleague. Rating Distribution Pros: Selection of cars, Variety of cars, Friendly. Cons: Customer service, Service manager, Car histories. 63% of users think that CarMax should improve its Customer Service. 63% of users say that they won’t use CarMax in the future for similar services or products. Recent recommendations regarding this business are as follows: "Have your car checked by a 3rd party mechanic.", "Will not recommend", "Avoid at all costs", "Don’t fall for tricks", "Make sure you get a whole report on what has been done to the car. Before buying". Most users want CarMax to offer a solution to their issues. Review authors value the most Location. Consumers are not pleased with Discounts and Special Offers and Customer service. The price level of this organization is high according to consumer reviews. Close Media from reviews View all media › CarMax Media Reviews 0 Q&A Contacts Top CarMax Reviews Positive Review "Trying to delete late payment due to job closing due to Covid-19" Jan 03, 2022 MHad car since 3/16. Made most payments on time. In 7/20 job was permanently closed due to Covid-19. We made the GE engines that go in the Boeing 747 planes... Read full review Critical Review "Brake failure could have killed someone" May 04, 2024 Due to an obvious lack of proper inspection we had a VERY dangerous situation which could have ended a lot worse. Our car we purchased from CarMax Memphis 7771... Read full review Read all reviews Show reviews that mention search button car vehicle service customer customer service experience issues pleasant hill business location Filter review 1 258 2 132 3 72 4 31 5 19 Sort by Helpful Latest Jay C Sue Jay C Sue This review is from a real person who provided valid contact information and hasn’t been caught misusing, spamming or abusing our website. Check our FAQ Verified Reviewer | Memphis, Tennessee #5836080 Share Review Share Review Share Tweet Report Review Reply as Company Brake failure could have killed someone May 04, 2024 1.0 Rating Details Customer service Discounts and Special Offers Diversity of Products or Services Insurance Quality Interest Rate Location Price Affordability Product or Service Quality Value for money Warranty Website Close Due to an obvious lack of proper inspection we had a VERY dangerous situation which could have ended a lot worse. Our car we purchased from CarMax Memphis 7771 Stage Rd. on 4/22/2023 with 109,133 miles now has 116,039 miles. That is less than 7,000 miles since we purchase the car from CarMax had the drivers side rear brake lock up while my son was driving the car home from work on the highway at 4am April 28th. Luckily he got the car to the shoulder without incident. BUT it could have ended a lot worse. Attached are pics of what fell out of the brake drum when I took it off the car and a pic of the total worn out brake pad. So please tell me how this car was inspects by CarMax less than 7,000 miles ago. This is a bunch of crap that could have killed someone if it was rush hour instead of 4am. How can car max sell a car like this and feel good about it. This could have been completely avoided if CarMax did what they say and do a 125 point inspection. Jay Cramin 2695 Morning Sun Rd Cordova TN 38016 901-355-**** View full review Pros: Lots of vehicles Cons: 125 point inspection not true Preferred solution: Price reduction User’s recommendation: Have your car checked by a 3rd party mechanic. Comment Helpful 1 comment Guest-2525940 #2525940 Report comment May 04, 2024 7000 miles? That’s on you not carmax. You have no idea of the condition in that time frame. Grow up. Reply Helpful Greg K Lyk Greg K Lyk This review is from a real person who provided valid contact information and hasn’t been caught misusing, spamming or abusing our website. Check our FAQ Verified Reviewer | Wayne, New Jersey #5479337 Share Review Share Review Share Tweet Report Review Reply as Company 10 days waiting...still no car, and no answers Dec 30, 2023 1.0 Rating Details Customer service Value for money Close Ive had the absolute worst experience with CarMax this week. Ordered and paid for car on 12/20, to be delivered from RI to NJ - not a far trekexpected delivery reported as 12/22-28. Online tracking showed no movement as of 12/27. I called and the automated system indicated it was delivered 12/27 and would be prepared for me to test drive. 9am - I called and asked how tracking could show car in RI and automated system says its in Jersey? An associate there confirmed the car had not left RI yet - said hed look into it and get back to me by Noon. I waited until 1:20 with no answer so called again. Different rep, same story with promise to speak to a Manager and call me back with more info by 3pm. I waited until 3:20 with no answer so called again. I requested to speak with a Manager - he told me he would look into it and call me back in 10 minutes. He did, and said hed call the RI store to make sure the car was on a carrier that day and would likely be delivered 12/28. On morning of 12/28 Online tracking still showed vehicle had not left RI. I called at 9:30am - the representative told me the NJ store was not opened yet, but he would pass a message along to have Management there reach out to me as soon as they opened 11am. I never heard from them, waited until 2:45 and then called again. The Manager apologized, said the car still hadnt left RI, and blamed the third party transport company. I asked to speak with that Managers supervisor and he put another rep on the phone - come to find out later he was just another manager at that location, NOT a managers supervisor as I had requested. He told me hed call the third party transport company to find out if they can get the car on a carrier that evening for delivery 12/29, and that hed get right back to me. I waited until 4pm - again with no reply as promised - so I calledagain. The manager told me he could not get an answer from the third party transport company and that he could not get in touch with anyone from the RI store to help - I replied you cant get in touch with a business partner - internally - to get some answers about why this car isnt shipped yet? He replied he attempted to but could not get anyone on the phone or make contact with a RI CarMax employee. 4:15pm I hung up the phone, called CarMax in RI and immediately got in touch with an associate there without a problem She explained that they cant do anything, all had to be initiated by the NJ store. I asked her to call the Manager in NJ to ask him to get something done, and to have him call me back. Rather than the Manager calling me, I got a call from a general service rep at 4:50 who asked me to go over the details of my concern again, on a recorded line. Morning of 12/29, Online tracking...